"ARUS Vertriebs GmbH" General Terms and Conditions of Business:
changed on 23.11.2021
ARUS Vertriebs GmbH - hereinafter referred to as "ARUS".
Waldstraße 11c, 85649 Brunnthal, Germany
Managing Director: Eszter Horvath
Company Registration Nr.: HRB 270810
Regional Court: Munich, Germany
Terms of Service (TOS) of http://www.riwi-buildit.uk and http://uk.riwi-buildit.com
§1 Scope of application between ARUS Vertriebs GmbH and
A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed neither to his commercial nor his independent professional activity.
An entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.
§2 Order process, order confirmation
(1)Put the products you want to buy into the shopping cart. In the payment process you choose the payment method and enter your payment data. Before sending your order, check it for correctness and confirm your order and the acceptance of the terms and conditions by clicking the button "BUY NOW". By doing so, you submit your order to us, which represents a binding offer to purchase to us to conclude a purchase contract.
(2)Electronic confirmation of the receipt of your order: When you have placed an order with ARUS, an automatically generated order confirmation page will appear, which confirms the receipt of your order with us and in which the details are listed. However, it is not yet an order acceptance, but only to inform you that your order has been received by us. In the event that something is not correct or you wish to cancel your order, please notify us immediately at email@example.com.
(3)Your order will be stored by us. If you lose your order documents, please contact us by e-mail or telephone. We will gladly send you a copy of the data of your order.
§3 Order acceptance and conclusion of contract
(1)The automatic order receipt confirmation and the receipt of your payment did not yet confirm that we accept the order placed by you. In the event that we are unable to accept or refuse your order, you will be informed immediately and we will immediately refund the amount you paid.
§4 Payment, prices, invoice
(1)The payment of the products is made:
by prepayment: After booking your payment we will send your package.
via PayPal: PayPal is an online payment service, with which you can pay safely, easily and quickly - free of charge. If you have chosen PayPal, we will redirect you directly to the PayPal website after you have sent your order. There you can log in with your PayPal access data or create a new account. (Registration and further information at http://www.paypal.com.) When you take back articles paid with PayPal, your PayPal account will be credited automatically.
(2) Our prices are in Euro and are final prices plus shipping costs, the prices include the valid legal value added tax. In case of a value added tax increase we reserve the right to raise the prices. The prices at the time of the order are valid. Errors excepted!
(3)We do not grant a discount on our high-quality products.
(4)Delivery of the invoice:
The customer has to take care that all electronic deliveries of the invoice by e-mail of ARUS Vertriebs GmbH can be delivered to the e-mail address given by the customer and to adapt technical equipment such as filter programs or firewalls accordingly. Possible automated electronic replies to ARUS Vertriebs GmbH (notice of absence) cannot be considered and do not prevent a valid delivery.
(5)In case of non-acceptance of the goods, the customer undertakes to reimburse all costs incurred by ARUS, such as postage, administrative expenses etc. to the full extent. The minimum compensation of GBP 25 per shipment will be charged.
(6)Reminder fees will be charged with GBP 5 per reminder. In case of a possible default of payment by the customer ARUS is entitled to charge interest on arrears of 12% per annum from the outstanding amount as well as all reminder and collection charges necessary for the appropriate collection and recovery of the claim against the customer. The possibility of asserting possible further damages remains completely unaffected.
§5 Reservation of title
(1)For custom-made products and larger quantities, an advance payment of 100% is required. The goods remain the property of ARUS until full payment has been received.
§6 Delivery and shipping costs, shipping times, product shelf life
(1)Our products are delivered by DPD or Austrian Post via postal parcel. We find this shipping provider to be very reliable. The delivery of goods is at your own risk and expense. The shipping costs are shown in the offer. Please ask for special shipping methods at firstname.lastname@example.org.
(2)For deliveries to USA Incoterms 2000 are valid according to the delivery clauses issued by the International Chamber of Commerce (ICC), whereby ARUS does not assume the risk of loss or damage of the goods. The customer shall bear all costs and risks arising from the delivery of the goods to the destination requested by him.
(3)The delivery dates depend on the receipt of payment. We would like to point out that all information regarding the dispatch or delivery of a product are only approximate indications and approximate guidelines. They do not represent binding or guaranteed dispatch or delivery dates.
(4)Our products are hand-cut foam blocks, which may have minor deviations in size, weight and color, but which are reasonable for the customer. The foam is delivered compressed and will expand to its original size after the first unpacking. This process can take up to 48 hours. We guarantee a reversibility of 90% of the original size.
§7 Warranty and guarantees
(1)The legal warranty period is 2 years and begins with the date of delivery, i.e. receipt of the item by the buyer. If you have any problems, please contact us at email@example.com.
(2)ARUS will correct errors claimed by you at its own discretion and expense by supplying new parts. Other claims, in particular for damages, against ARUS are excluded.
(3)Claims under our guarantee only exist if the product shows no damage or signs of wear and tear which are caused by a use deviating from the normal purpose or the specifications of ARUS (according to the instructions for use), in particular no goods typical, natural or normal signs of wear and tear, damage by pointed, sharp-edged or hot objects, damage by standing moisture, wilful destruction or improper treatment by e.g. wrong cleaning agents. Our guarantee is valid for 1 year and begins with the date of delivery, i.e. receipt of the item by the buyer.
(4)Warranty claims can only be made by handing over or sending the product to ARUS. Please contact us in advance at firstname.lastname@example.org to discuss your warranty claim. In justified warranty cases we will bear the costs of sending and returning the product. Prerequisite for the warranty claim is the presentation of the original invoice with date of purchase. This warranty is valid to the extent and under the conditions stated above.
§8 Cancellation policy, right of cancellation and cancellation consequences, exceptions to the right of cancellation
(1)You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods. However, the period does not begin before the purchase contract has become binding for you through your approval of the purchased item. In order to exercise your right of withdrawal, you must inform us: ARUS (ARUS Vertriebs GmbH, Waldstraße 11c, 85649 Brunnthal, Germany, email@example.com) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. The cost of returning the goods shall be borne by the buyer. The declaration of revocation cannot be made by simply returning the goods.
(2)As a result of an effective revocation, the services rendered shall be reimbursed. The purchase price shall be refunded immediately and at the latest within 14 days from the day on which the goods are received by ARUS. The costs of the return shipment shall be borne by the consumer.
(3)For the refund either the means of payment used by the consumer for the original transaction or a bank account indicated by the consumer at the time of the revocation will be used.
(4)The goods must be returned in unused, resalable condition and only in the original packaging. The goods must not show any traces of use. For goods with such wear and tear, an appropriate fee for the reduction in value will be charged. The same applies if accessories or parts are missing when returning the goods.
(5)The right of revocation does not apply to distance contracts for the delivery of custom-made products or clearly tailored to personal needs or which are not suitable for return due to their nature.
(6)The right of revocation does not apply to goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery (e.g. foam toys, headphones, fitness accessories).
(7)Furthermore, the right of revocation does not apply to products that have already been used by the customer and which are no longer usable after use.
§9 Limitation of liability, damage to the shipment, right of return
(1)We are not responsible for delays in the performance of the contract or for non-performance due to causes beyond our control. We do not assume any liability for telecommunication failures and for viruses. Due to the nature of the Internet, we cannot guarantee that the website will be available without interruption or that transmissions will be free of errors.
(2)We shall not be liable in the event of failure of the commissioned shipping service provider. With respect to consumers, the risk shall pass to the customer from the time the goods are handed over to the shipping service provider. If, in an exceptional case, the shipping service provider treats the package carelessly, please complain to the driver immediately. Please inform us immediately if an order is lost or damaged. You should keep the delivery bill and all packaging.
(3)Warranty claims do not exist in the case of only insignificant deviation from the agreed quality, in the case of only insignificant impairment of usability, in the case of natural wear and tear or wear and tear as well as in the case of damage that occurs after the transfer of risk due to incorrect or negligent handling or due to other external influences.
§10 Data Protection Notice
(1)We collect and process personal data for order processing, for the maintenance of customer relations and for our advertising approaches. In this context, we also transfer the data to third parties, e.g. suppliers, as far as this is necessary.
§11 Copyright, Intellectual Property
(1)The Website and the contents, logos, graphics and images created by ARUS are subject to Hungarian copyright law and are the intellectual property of ARUS. The contents of this website may not be used, sold, reproduced or edited. Any kind of use requires the written consent of the creator.
§12 Changes of the terms of sale
(1)We reserve the right to make changes to our website, rules and conditions. Your order is subject to the terms and conditions in force at the time of your order.
§13 Contract language
(1)The contract language is English or German.
§Section 14 Severability Clause
(1)If any provision in these Terms of Service is invalid, void or for any reason unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.